osTicket for Amahi

osTicket

osTicket

3.4 / 10 ratings

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.


osTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Some of the core features include:
  • Web and Email Suppport
    Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
  • Auto Response
    Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
  • Canned Replies
    Predefined responses for frequently asked questions.
  • Internal Notes
    Add internal notes to tickets for staff
  • Help Topics
    Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
  • Alerts and Notices
    Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
  • Role-based Access
    Control staff's access level based on groups and departments.
  • Assign and Transfer Tickets
    Assign tickets to a staff and/or department.
  • No signup Required
    No user account or registration required for users (ticket ID/email used for login).
  • Support History
    All support requests and responses are archived.
osTicket
Home Page osTicket
Version 1.10
Contributor bigfoot65
Updated about 6 years ago
Tags help desk, support ticket, troubleshoot
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Status
  • Fedora 14 Ubuntu 12.04
  • Fedora 19 Fedora 21
  • Fedora 23 Fedora 25
  • Fedora 27 Fedora 38

This app is in status ALPHA and is only available for testing to members of the Amahi Tester Program until the app is stable to become Live.

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